Welcome to HOSTRAM!
Welcome to HOSTRAM!
Last updated: 10 September 2026
These Terms of Service (“Terms”) are a binding agreement between you (“Customer”, “you”) and HOSTRAM (“HOSTRAM”, “we”, “us”). By ordering, paying for, or using any HOSTRAM service—including Cloud Hosting, Cloud VPS, Dedicated Cloud—you agree to these Terms and our Privacy Policy. If a signed order or client-portal agreement conflicts with these Terms, the signed order controls for that conflict only.
HOSTRAM provides cloud hosting, virtual private servers, dedicated cloud instances, and related IP/network products as described on hostram.com and in your order. Features, locations, and pricing may change; your active order confirms what you receive. Provisioning times are estimates, not guarantees.
You must be at least 18 and able to enter a contract. Provide accurate billing and contact details and keep them current in the Client Portal. You are responsible for account credentials and all activity under your account.
Fees are billed as stated at checkout or on invoice (typically monthly in advance). Prices on the website are starting rates and may differ from promotional or custom quotes. Non-payment may lead to suspension or termination after notice. Except where required by law or expressly stated in writing, prepaid fees are non-refundable once service has been provisioned.
You must not use Services for unlawful activity, including spam, phishing, malware distribution, DDoS, unauthorized scanning, child sexual exploitation material, fraud, or copyright infringement. We may suspend or terminate service immediately for abuse, legal risk, or harm to our network or other customers.
You retain ownership of your content and data. You are responsible for backups unless you purchase an optional backup product. HOSTRAM does not guarantee recovery of data after deletion, suspension, hardware failure, or account termination.
IP addresses assigned with Cloud Hosting, Cloud VPS, or Dedicated Cloud remain HOSTRAM network resources unless an order states otherwise. Addresses may be reclaimed on termination or for policy violations. You must not announce or use prefixes without authorization.
Support is available through the Client Portal and published channels. We may perform scheduled or emergency maintenance. Website statements such as “24/7 support” or uptime targets describe operational goals unless a separate written SLA is executed.
We may suspend or terminate for non-payment, Terms breach, legal demand, or security risk. You may cancel according to portal/order rules (if none stated, before the next billing cycle with notice). Upon termination, data may be deleted after a short retention window.
To the maximum extent permitted by law, HOSTRAM is not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data. Our total aggregate liability for claims relating to the Services is limited to fees you paid for the affected service in the three (3) months before the claim. Nothing excludes liability that cannot be limited under applicable law.
Except as expressly stated in a signed SLA/order, Services are provided “as available,” without warranties of merchantability, fitness for a particular purpose, or uninterrupted operation.
We may update these Terms by posting a revised version with a new date. Continued use after the effective date constitutes acceptance for ongoing services. Active orders keep their written commercial terms unless both parties agree otherwise.
These Terms are governed by applicable law as stated on your order or, if none, the laws of the jurisdiction where HOSTRAM primarily operates its billing entity. Disputes will be resolved in the courts designated in your order, or otherwise in a competent venue agreed by the parties.
Questions: [email protected] · Client Portal: my.hostram.com · Related: Privacy Policy
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