Privacy Policy

Last updated: 10 September 2026

This Privacy Policy explains how HOSTRAM (“we”, “us”) handles personal information when you use hostram.com, the Client Portal, and our cloud services. It does not govern data you store on your own hosting/VPS instances—that remains your responsibility.

1. Who we are

Contact for privacy questions: [email protected] · Portal: my.hostram.com

2. Data we collect

Identity and contact details (name, email, phone, company, billing address); account and order data; payment references from processors; support tickets; and technical logs (IP address, browser, pages visited) when you use our websites or portal.

3. Why we use data

To provide and bill for services, authenticate accounts, prevent fraud/abuse, provide support, improve our platform, and comply with law. Where required, we rely on contract performance, legitimate interests (security and service improvement), legal obligation, and consent for optional marketing.

4. Sharing

We may share data with payment processors, infrastructure/datacenter partners, professional advisers, and authorities when legally required. We do not sell personal data.

5. Retention & security

We retain data as needed for services, tax, dispute, and security purposes, then delete or anonymize it. We use reasonable safeguards; no system is perfectly secure.

6. Your rights

Subject to applicable law, you may request access, correction, or deletion of personal data we hold. Contact [email protected]. We may retain records where legally required (for example invoices).

7. Children

Services are for adults and businesses. We do not knowingly collect data from children under 18.

8. Changes

We may update this Policy by posting a new version with a revised date. Material changes will be noted on the site or portal when appropriate.